Tanner De Witt is seeking an IT Support Technician

THIS POSITION HAS BEEN FILLED. WE ARE NO LONGER ACCEPTING APPLICATIONS.

Tanner De Witt is seeking a candidate to join us as an IT Support Technician.

Key requirements

• Maintain incident ownership through the incident lifecycle to satisfactory Customer resolution.
• Experience in installing, maintaining, and troubleshooting hardware and software.
• Experience in diagnosing, reporting, and resolving or correcting hardware and software problems.
• Knowledge of Microsoft Windows 10
• Knowledge of Microsoft Office
• Customer service experience or experience in a similar role
• Experience working at a law firm is a definite advantage, but all qualified applicants will be considered.
• Hold a relevant qualification in IT or related discipline
• Fluent English is essential. Cantonese/Mandarin is an advantage.

Key responsibilities

• Responsible for providing high quality support service to the users by resolving incidents / requests in a timely fashion.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible.
• Install, configure, upgrade and support hardware such as, but not limited to laptops, desktop PC’s, printers, telephones, and mobile devices.
• Installing, upgrading, and troubleshooting all applications that fall under the TDW application suite.
• Assist in testing new software & hardware, providing constructive feedback as required.
• Maintain accurate hardware stock levels and associated records and follow appropriate processes and procedures in relation to asset life cycle.
• Provide AV support for events and meetings in line with the business requirements.
• Assist in knowledge sharing by contributing towards the creation / amendment of support documentation into the Knowledge Base.
• Understand priorities for the delivery of all IT services and proactively manage own workload, to ensure all deadlines are met.
• To constantly and pro-actively look for ways to improve the systems, service, processes, performance, and communication of the IT Support Team.

Key qualities

• A keen interested in IT and a willingness to learn.
• The ability to recognise technical issues and to follow a technical troubleshooting process.
• Understands who their customers are and can identify solutions that meet the requirements of the customer
• Can communicate clearly, confidently, and accurately.
• Strong written and verbal communication skills, an ability to build relationships, and establishes rapport with ease.
• Is flexible in their approach to the work they undertake and happy to fulfil all tasks to achieve a successful outcome.

Please apply by emailing [email protected].  A detailed summary of the job requirements will be provided to applicants short listed for interview. Personal data collected will be used for recruitment purposes only.

THIS POSITION HAS BEEN FILLED. WE ARE NO LONGER ACCEPTING APPLICATIONS.