Tanner De Witt is seeking an IT Support Technician


Tanner De Witt is seeking a candidate to join us as an IT Support Technician.

Key requirements

  • Maintain incident ownership through the incident lifecycle to satisfactory Customer resolution.
  • Experience in installing, maintaining, and troubleshooting hardware and software.
  • Experience in diagnosing, reporting, and resolving or correcting hardware and software problems.
  • Knowledge of Microsoft Windows 10
  • Knowledge of Microsoft Office
  • Customer service experience or experience in a similar role
  • Experience working at a law firm is a definite advantage, but all qualified applicants will be considered.
  • Hold a relevant qualification in IT or related discipline
  • Fluent English is essential. Cantonese/Mandarin is an advantage.

Key responsibilities

  • Responsible for providing high quality support service to the users by resolving incidents / requests in a timely fashion.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible.
  • Install, configure, upgrade and support hardware such as, but not limited to laptops, desktop PC’s, printers, telephones, and mobile devices.
  • Installing, upgrading, and troubleshooting all applications that fall under the TDW application suite.
  • Assist in testing new software & hardware, providing constructive feedback as required.
  • Maintain accurate hardware stock levels and associated records and follow appropriate processes and procedures in relation to asset life cycle.
  • Provide AV support for events and meetings in line with the business requirements.
  • Assist in knowledge sharing by contributing towards the creation / amendment of support documentation into the Knowledge Base.
  • Understand priorities for the delivery of all IT services and proactively manage own workload, to ensure all deadlines are met.
  • To constantly and pro-actively look for ways to improve the systems, service, processes, performance, and communication of the IT Support Team.

Key qualities

  • A keen interested in IT and a willingness to learn.
  • The ability to recognise technical issues and to follow a technical troubleshooting process.
  • Understands who their customers are and can identify solutions that meet the requirements of the customer
  • Can communicate clearly, confidently, and accurately.
  • Strong written and verbal communication skills, an ability to build relationships, and establishes rapport with ease.
  • Is flexible in their approach to the work they undertake and happy to fulfil all tasks to achieve a successful outcome.

Please apply by emailing [email protected].  A detailed summary of the job requirements will be provided to applicants short listed for interview. Personal data collected will be used for recruitment purposes only.